Production & Operations Management

Name three service companies and describe their service package. Provide your sources of information for the response.
As the American household continues to add more and more automated gadgets, the necessity to keep those items operational has created a surge in the need for service technicians. Today, slightly over 50% of the American workforce works in the service industry. Everyone from the truck driver who delivers the goods to the IT technician who keeps your office computer operational are consider to in a service group.

Describe how human resources currently functions as a strategic business partner in two major areas of business, e.g., employee selection.

Using one organization with which you are familiar, describe how human resources currently functions as a strategic business partner in two major areas of business, e.g., employee selection, HRIS systems, labor relations, training. Once students have described the current situation, make recommendations on how human resources could function more effectively as a strategic business partner. In proposing recommendations, students must conduct thorough research to justify the proposed changes.

How Human Resources Can More Effectively Function as a Strategic Business Partner

Briefly describe the most critical threat (strategic risk) to the sustainability of the dating service business and Match’s strategy.

Your client is Match Group (NASDAQ: MTCH), a recent (2015) IPO spin-off of Interactive
Corporation. The Company’s most recognizable brands are Match.com, OkCupid, and Tinder.
You are in the planning stages of the engagement to audit the financial statements as of and for
the year ended December 31, 2016, and your objective is to conduct a risk analysis of Match
Group for the purpose of identifying financial statement accounts for further investigation. To do
so, please respond to the following:
(1) What is Match Group’s strategy? In other words, how does Match make money?
(2) Briefly describe the most critical threat (strategic risk) to the sustainability of the dating
service business and Match’s strategy.
(3) Briefly describe one core business process at Match that reduces the potential impact of
the strategic risk you identified. Given this risk and Match’s response through its business
process, does Match’s strategy appear sustainable?
(4) For the core business process you identified above, briefly describe one process objective
and how that objective relates to Match’s overall strategy.
(5) Briefly describe one risk that threatens the achievement of the process objective above.
(6) Identify two internal controls at Match that address this process risk. Are these controls
designed effectively (to the best of your knowledge)?