How can a CRM system improve the 4R’s for a business?

How can a CRM system improve the 4R’s for a business?
Write a brief evaluation of the UX design for the CRM system that you set up a test account in.
do your evaluation of the UX design with a video. You can record you review of the product doing a screen shot recording using a product such as screencast-o-matic, or similar.