magine you are the supervisor of the health information management (HIM) department in a large outpatient clinic. What improvement tool would you use to identify all possible reasons for the increase in complaints about the HIM department?

What improvement tool would you use to identify all possible reasons for the increase in complaints about the HIM department?

What improvement tool would you use to gather data to confirm the reasons for the complaints about the HIM department?

You hypothesize that complaints spike on certain days of the week. What improvement tool would you use to analyze this theory?

The HIM staff tallies information about the causes of complaints. What improvement tool would you use to prioritize the problems?

What quality improvement tool would you use to define the current process for retrieving patient records?

You believe that cooperation between the clinic receptionists and HIM staff would improve if phone responsibilities were more clearly defined. To whom would you assign the task of defining roles and responsibilities?