‘Covid-19 has shown how technology can enable legal services to be delivered in a way that reduces costs, complexity and increases efficiency. While the long-term impacts of Covid-19 on the sector continue to unfold, the question is how the opportunities and risks technology and innovation offers can be embraced and managed in ways that unlock benefits for both citizens and legal professionals. Regulation has an important role to play in realising these benefits.’ Critically evaluate the above statement and the ethical implications of the use of technology in the innovation and delivery of legal services. Is regulation necessary to strike the right balance between embracing the opportunities of innovation and protecting people from risks in the delivery of legal services?
