Briefly discuss your biggest responsibility and to whom. Why?
What do you say to a global audience who is shocked and horrified by what is happening?
Define three distinct and varied audiences and how you will choose what aspects to focus on with each:
Anguish, safety records, financial loss, etc. Be specific.
State your overriding purpose for your ongoing outreach and the focus for each audience.
Discuss how to create and maintain credibility based on your communication style and emotional intelligence.
Explain the channels you will use to contact people – TV newscasts, internet, live presentations, individual letters, etc. Be specific and explain your choices and how they might be effective.
Scenario:
World Wide Airlines (WWA) Flight 979 has gone missing over the China Sea, and there has been no communication with it since 10:04 p.m. ET last night. Flight 979 is an Airbus A380 carrying 598 passengers and a full complement of the crew on its way from New York to Singapore. Passengers are from at least 13 countries. WWA is the third largest airline company in the world, and you are the vice president of communication.
