Several researchers have identified three faces of performance measurement. These methods, if used correctly, can measure various levels of performance within the organization. If we are doing well in these areas, it is reasonable to assume, we are offering some level of quality care.
For this assignment, please list and discuss the three faces of performance measurement. What are the characteristics of each one? Comment on why these should not be separate activities. Lastly, how can healthcare leaders use these tools to improve the quality of care within their organization?
The book is “Quality Heath Care. A Guide to developing and using indicators by Robert C. Lloyd
