Based on your organization’s data, or an organization of your choice, analyze the data metrics and dashboards used to select a patient satisfaction quality improvement opportunity. If you are analyzing a hospital-based system, include the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores in your analysis. If you are analyzing a health care organization that is not a hospital, include the metrics within the organization, as well as an outside agency’s or accrediting body’s information, that the organization uses to provide information to the public. Note: you may work for an organization that does not directly measure patient satisfaction – that is fine. Choose a measure that you know will impact patient satisfaction (even if t is tangential).
