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Cultural sensitivity is an important disposition for international negotiators. Although awareness of cultural diversity and specific factors that differ among cultures is an important beginning place, simply knowing differences is usually insufficient for bridging gaps and developing positive negotiated outcomes for all participants. Being sensitive to those differences and embracing them is a crucial skill for international negotiators and leaders.· Define dispute resolution and cultural sensitivity along with an example of each. What are the key elements (attitudes, behaviors) contributing to cultural sensitivity? What are some of the indicators (what we would see, hear, experience) that would tell us whether cultural sensitivity is present in a negotiation or in an organization?

As you consider the reputation service and the needs of customers or individual consumers, as well as, perhaps, large organizations that are security conscious like our fictitious enterprise, Digital Diskus, what will be the expectations and requirements of the customers? Will consumers’ needs be different from those of enterprises? Who owns the data that is being served from the reputation service? In addition, what kinds of protections might a customer expect from other customers when accessing reputations?

Given the growth in telecommuting and other mobile work arrangements, how might offices physically change in the coming years? Will offices as we think of them today exist in the next ten years? Why or why not?

1) Define: dysphasia, dysphonia, paraphrasing and stereotyping.

2) Explain the elements of communication.

3) What is a close-ended question? Provide one example.

4) How can you communicate with an angry patient?

5) What is the importance of Elizabeth Kubler-Roos’ work?